Shipping a car across the country is a big decision, and it helps to know what you’re getting into before you book.
If you’ve searched for Montway Auto Transport reviews, you’ve likely noticed a mix of opinions across different sites, and it’s hard to tell which ones reflect what most customers actually experience.
I wrote this blog after reviewing a wide range of Montway Auto Transport reviews, including ratings, praise, complaints, and pricing.
By the end, you’ll have a clearer picture to help decide if Montway is the right fit for your shipment.
What Is Montway Auto Transport?
Montway Auto Transport is a car shipping broker, not a trucking company itself. That means Montway doesn’t own the trucks that move your car.
Instead, it connects you with a network of licensed, insured carriers across the country and manages the booking, scheduling, and payment on your end.
Montway ships regular cars, motorcycles, boats, and even heavy equipment to all 50 states, using both open trailers (cheaper, more common) and enclosed trailers (pricier, more protection).
How Much Does Montway Auto Transport Cost?
Montway prices by the mile, with the total shaped by distance, vehicle type, season, and open versus enclosed transport.
Car shipping prices can change widely depending on mileage, vehicle size, transport type, and timing, so understanding typical transport costs before requesting quotes can help set realistic expectations.
According to Move.org, the average shipment runs about $894 to $1,262, while U.S. News found sample quotes from $729 for 500 miles to $1,679 for 2,500 miles. Enclosed transport typically adds $500 to $1,000 over open trailers.
You won’t pay anything upfront – Montway charges a deposit only once a carrier is assigned, and quotes expire after seven days.
Canceling after that point can trigger a $249 fee, so confirm your dates before booking. Motorcycles typically cost less to ship, often under $1,000.
Montway Auto Transport vs. Other Car Shipping Companies
Star ratings only tell part of the story. U.S. News data shows Montway priced higher than AmeriFreight and SGT Auto Transport on the same route, though it covers more territory overall.
Category | Montway | AmeriFreight | SGT Auto Transport |
|---|---|---|---|
U.S. News Rating | 4.1 | 4.8 | 4.5 |
Sample Cost (2,500 mi) | $1,679 | $1,297 | $1,452 |
States Serviced | 50 + PR, GU | 50 | 49 |
Note: If you are comparing different providers, looking at broader auto transport reviews can help put Montway’s ratings and customer feedback into perspective.
Montway Auto Transport Reviews and Ratings At a Glance
Before getting into what people say, it helps to see the numbers side by side. Here’s a quick look at where Montway stands across the platforms shoppers check most often before booking and how it compares with other reliable auto transport companies.
1. BBB Rating and Accreditation
Montway Auto Transport holds an A+ rating with the Better Business Bureau and is BBB accredited, meaning the company meets the BBB’s standards for honest advertising and business practices.
Customer reviews on BBB average around 4.4 out of 5 stars from more than 1,200 reviews. That’s a strong showing for an industry where shipping delays and driver no-shows are common complaints across almost every competitor.
An A+ grade alone doesn’t guarantee a smooth shipment, but it’s a solid starting point when you’re comparing Montway Auto Transport ratings against other brokers.
2. Trustpilot Score and Review Volume
On Trustpilot, Montway sits around 3.2 to 3.5 out of 5 stars, based on close to 2,000 reviews. That’s a large enough sample size to trust the pattern.
Trustpilot reviews tend to skew toward extremes – customers who had a great experience or a rough one are more likely to post than someone whose shipment went exactly as planned.
Keep that in mind as you read through individual comments, since it shapes how the Montway Auto Transport reviews on that site read overall.
3. ConsumerAffairs and Google Reviews
ConsumerAffairs reviewers tend to focus on two things: how helpful the customer service team was during scheduling, and how the assigned driver handled the vehicle at pickup and drop-off.
With a rating of 4.6 out of 5 from 5k+ reviews, most reviews are positive, with reviewers noting quick responses to questions.
Google reviews (4.2 out of 5 stars)are worth a quick search too – they’re a fast way to cross-check the Montway Auto Transport ratings you see elsewhere against a completely separate group of reviewers.
Note: Checking two or three sources instead of one gives you a much clearer sense of what to expect than relying on a single star average.
What Customers Praise in Montway Auto Transport Reviews
Once you get past the star ratings, a few specific compliments show up again and again across every platform.
Driver Communication and Professionalism
The single most repeated compliment in Montway Auto Transport reviews involves the drivers themselves.
Customers frequently mention drivers who called ahead to confirm pickup times, sent updates during the trip, and treated vehicles carefully during loading and unloading.
Several reviewers describe drivers who adjusted pickup or drop-off locations to make things easier, which isn’t something every carrier bothers to do.
On-Time Pickup and Delivery
Plenty of reviewers report their vehicle arrived on schedule, and some say it arrived earlier than expected.
Move.org gave Montway an A- reliability grade, citing guaranteed pickup dates and optional GPS tracking as reasons customers can plan around their shipment with more confidence than with many smaller brokers.
Common Complaints In Montway Auto Transport Reviews
No shipping company earns a perfect score, and Montway is no exception. Here’s where customer criticism tends to concentrate, based on patterns across BBB, Trustpilot, and ConsumerAffairs reviews, along with differences between options like open car transport and enclosed shipping.
- Delayed pickup or delivery windows: The most common complaint: pickup dates shift at the last minute when the assigned carrier’s schedule changes.
- Pricing surprises and fee concerns: Quoted prices rise once a carrier is assigned, and add-on charges customers didn’t expect at booking.
- Long hold times for support: A smaller group of reviewers report long waits to reach someone, though issues were mostly resolved.
- What to do about it: Ask for a full itemized quote in writing, and confirm any promised discount or fee.
How Montway Handles Complaints and Claims
Here’s something that stood out while I was reading through negative reviews: Montway responds to nearly every complaint posted on BBB and Trustpilot, rather than letting them sit unanswered.
Replies typically include an apology, an explanation of what happened, and in many cases a direct offer to resolve the issue.
For actual vehicle damage, Montway requires you to document the condition of your car at pickup and drop-off, and it works with the carrier’s insurance to file a claim if something goes wrong in transit.
Reviewers who went through this process reported mixed timelines, so it pays to take detailed photos and keep your paperwork organized from day one.
Is Montway Auto Transport Worth Booking?
Based on everything above, Montway Auto Transport reviews paint a fairly consistent picture: a transport company with strong ratings, communicative drivers, and a business that answers customer complaints instead of ignoring them.
The trade-off is the broker model itself, which means your pickup window has some built-in flexibility rather than a hard guarantee.
If you value a wide carrier network, transparent communication, and a company that’s rated consistently above 4 out of 5 across platforms, Montway is a solid choice for most routes and vehicle types.
If a fixed pickup time is your top priority, ask directly about scheduling flexibility before you book.
Conclusion
Montway Auto Transport reviews cover a lot of ground, from pricing and ratings to what customers praise and where complaints tend to show up.
Working through this much feedback, I found the overall picture fairly consistent across every source I checked.
No shipping company gets everything right every time, and this blog is meant to give you a realistic, well-rounded view rather than a simple yes-or-no answer.
If you’re deciding to book with Montway, use what you’ve read here as a starting point, and compare it with your own priorities before making a final call.
Frequently Asked Questions
Does Montway Have Hidden Fees?
No, Montway uses upfront, transparent pricing and doesn’t charge customers any hidden or surprise fees.
Who Owns Montway Auto Transport?
Private equity firm AEA Investors acquired Montway Auto Transport in November 2020 through its Small Business Fund.
What is the Most Trustworthy Car Shipping Company?
No single provider tops the list, but Montway and Sherpa Auto Transport rank among the most reliable, transparent options.
Does Montway Offer Tracking?
Yes, Montway provides free, real-time tracking for select vehicle shipments, letting customers monitor their car’s transport progress.
