Shipping a car across states is stressful enough. Then you start reading Pride Car Shipping reviews, and things get more confusing, not less.
One site praises the company. Another lists complaints about pricing. You are left wondering which version is true.
I get it. You want a real answer before you hand over your keys and a deposit.
Pride Car Shipping works as an auto transport broker, connecting you with independent carriers rather than driving your car itself. That fact alone explains why experiences vary so much.
The ratings, the recurring complaints, and what you should check before booking are all covered below.
Pride Car Shipping Company Background
Before diving into Pride Car Shipping reviews, it helps to know who the company is.
Pride Car Shipping Inc. is an auto transport broker headquartered in Wilmington, Delaware. The company operates under USDOT number 3676446 and MC number 1276929 and holds active broker authority with the FMCSA.
Its main services include open and enclosed vehicle transport, with coverage extending across the entire United States.
As a broker, Pride Car Shipping does not own or operate its own trucks.
Instead, it connects customers with a network of independent, licensed carriers who handle the physical pickup and delivery of each vehicle.
This setup means Pride manages logistics, pricing, and communication, while third-party carrier partners handle the driving.
Pride Car Shipping Reviews Across Major Platforms
Pride Car Shipping’s reputation shifts depending on where you look. Ratings range from strong to poor across different platforms, so each source deserves its own honest breakdown.
1. BBB Reviews
The Better Business Bureau paints a mixed picture. Pride Car Shipping holds a low letter grade from the BBB, yet its separate customer star rating sits noticeably higher.
- BBB rating: Pride Car Shipping currently holds an F rating from the BBB.
- Accreditation status: The company is not BBB accredited, meaning it has not completed BBB’s vetting process.
- Customer star rating: Customer reviews average 3.51 out of 5 stars from 79 reviews.
- Complaint response: BBB records show Pride failed to respond to several formal complaints filed against it.
JENNIFER KEELER IS A SCAM ARTIST. She will bait you with the cheapest quotes, get you to sign their paperwork and then tell you they couldn’t get any drivers that cheap, she based the quote on old numbers from previous trips and then sticks you with fees that are hundreds of dollars to cancel. – Ryan M
Absolutely disgusting company thinking they can charge non refundable deposits, give a quote for a car transport and then more than DOUBLE it. DO NOT USE THIS COMPANY EVER. – Alisha M
2. Pride Car Shipping Trustpilot Reviews
Trustpilot shows a very different story than BBB. The platform lists thousands of reviews, and the overall score leans strongly positive, though moderation notices are worth reading closely.
- Current rating: 4- to 5-star TrustScore on Trustpilot.
- Moderation notice: Trustpilot states it screens every review with automated software to catch content that breaks its guidelines.
- Fake review removal: The platform has publicly noted removing several reviews connected to this business.
- Reviews still visible: More than 1,800 reviews remain published on the company’s profile.
Don’t use this company. I waited two days after signing the contract and had to contact them several times to finally get a response, only to find out they still didn’t have a carrier lined up. – Paul Kaufman
This company is the absolute worst to deal with. I contacted them a month prior to shipping a car from Ca to Nj. Cost was. $1700. I emailed and text along eh way to make sure they had a driver. These scumbags waited to the very last day to come back and tell me it was not going to be $4700 to ship. They lied the entire time only to railroad me at the very last minute. – Chris Bostard
3. Pride Car Shipping Transport Reviews
Transport Reviews, a site built specifically for the auto transport industry, shows another strong overall score alongside a smaller set of detailed complaints.
- Overall rating: 5 out of 5 stars based on reviews from the last two years.
- Positive experience volume: The platform lists hundreds of reviews describing smooth pickups and on-time delivery.
- Reviewer background note: Some entries on transport-specific sites come from industry partners rather than everyday vehicle owners.
They attempted to extort me a day before ship date demanding $900 on a signed binding agreement of $550. I refused and they charged a $200 cancellation fee which I have under dispute on my credit card. They provided no other option for me. Definitely felt like a scam operation! DO NOT RECOMMEND! – Coy Tran
You are wonderful, timely communication. We will continue to work with you with pleasure.A very big recommendation from me!I look forward to continuing our cooperation. – Nick
4. MoveAdvisor Reviews
MoveAdvisor lists a smaller review pool than Trustpilot, and it openly flags reviews it has chosen not to display, which readers should factor in alongside the score.
- Overall star rating: Generally positive rating
- Reviews available: The profile lists 142 published customer reviews.
- Non-genuine review warning: MoveAdvisor states it is not showing 22 filtered reviews from this profile.
- Filtering transparency: The platform does not explain why it withheld those specific reviews.
Hayley Henderson did an awesome job finding me a carrier that is professional, courteous and professional. Her price quote was reasonable and affordable. Mike, the driver, kept me updated on where my vehicle was at until he arrived at Fort Gordon, Georgia. I will be using this company again. Thank you. – Roberick Pascua
Olivia Williams is the best with Pride Shipping . The original driver cancelled his trip on the day of pick-up, but Olivia found a replacement in 2 hours still on a discounted price . My car was delivered from CA to VA in less than 72 hours . – Janet Puzon
5. Reddit and Forum Reviews
Reddit threads and independent auto transport forums offer a less curated view, since posts here aren’t filtered or moderated the way star-rating platforms are.
- Customer stories: Forum posters describe both smooth deliveries and frustrating price disputes with brokers in this space, Pride included.
- Quote increase reports: A recurring theme is an initial low quote followed by a higher price once a carrier is found.
- Communication complaints: Posters occasionally report difficulty reaching their assigned agent after signing.
I had a terrible experience with this company. Julia initially quoted me $900 and assured me there would be a driver available at my requested time. However, at the very last minute, I was informed that no driver was available and that the cost had increased to $2,150. – Worried_Teaching6136
Just happened to me too. They weren’t even the lowest. I didn’t dig down far enough in the reviews. – Plane_Translator2008
Why Do Pride Car Shipping Reviews Differ So Much?
Pride car shipping reviews often look completely different from platform to platform. One site may show glowing ratings, while another lists serious complaints. Several factors explain this gap, and understanding them helps you read reviews more accurately.
- Different review rules: Each platform uses its own moderation and filtering system, which affects what gets published.
- Different reviewer types: Some platforms include feedback from carriers or business partners, not just vehicle owners.
- Complaint-focused platforms: Sites such as BBB naturally attract customers who are actively trying to resolve a problem.
- Review age: Older feedback may not reflect how the company currently operates.
- Review volume: A high overall rating can still hide recurring negative experiences buried within it.
- Filtered or removed reviews: Some platforms have removed or flagged reviews connected with the company.
No single star score tells the full story. Looking for repeated themes across several independent platforms gives a far more reliable picture.
How Much Does Pride Car Shipping Cost?
If you are searching for Pride Car Shipping reviews, you probably also want a straight answer on price. There is not one.
Pride Car Shipping doesn’t publish a fixed rate card because every quote depends on your specific route, vehicle, and timing; but you can still get a sense of average auto transport costs before requesting one.
Factor | Raises Cost When | Typical Range |
|---|---|---|
Distance | Route spans multiple states | $500 to $1,700+ |
Vehicle size | SUV, truck, or van | +$100 to $300 |
Transport type | Enclosed trailer requested | +30% to 50% |
Pickup location | Rural or remote area | +$50 to 150 |
Delivery location | Low traffic destination | +$50 to 150 |
Season | Summer or peak months | +10% to 20% |
Vehicle condition | Car does not run | +$150 to 500 |
Pickup flexibility | Fixed, narrow date window | +$50 to 200 |
Broader industry data puts short-distance shipments around $500, and cross-country moves closer to $1,700 on average.
My tip: before you accept any quote, ask outright whether it is binding or just an estimate, since that one question separates most of the good Pride car shipping reviews from the bad ones.
Why Can a Pride Car Shipping Quote Change?
Many pride car shipping reviews mention quotes that increased after booking. This happens when no carrier will accept the shipment at the original estimated rate.
The process works like this. First, the customer requests a shipping quote. Pride then estimates the transport cost and offers the shipment to available carriers.
A carrier decides what rate it will accept for that route. If that rate is higher than the original estimate, the customer may receive an updated price before pickup.
Before paying any deposit, ask clearly, in writing, whether your price is estimated, binding, or guaranteed.
Most Mentioned Pride Car Shipping Complaints
Complaints do not represent every shipment. But recurring patterns across BBB, Trustpilot, and other platforms are worth reviewing.
No single complaint confirms a company-wide practice, but repeated themes across platforms offer a clearer picture than any one review alone.
- Quote increases: Final carrier rate came in higher than the original estimate.
- Deposit issues: Refund terms are unclear, and there’s confusion over non-refundable fees.
- Pickup delays: Late carrier assignment and shifting pickup windows.
- Communication gaps: Slower responses after booking, though often praised in positive reviews.
- Damage claims: Rare disputes over delivery condition and carrier responsibility.
- Pricing transparency: Some customers say the binding versus estimated rate was not made clear upfront.
- Rural route issues: Fewer carriers available for pickup or delivery in less common locations.
What to Check Before Booking with Pride Car Shipping
Reading Pride Car Shipping reviews is only half the process. Before booking, confirm the written quote and ask if it is an estimate or a guaranteed price.
Read the deposit terms closely. Know when funds become non-refundable, and check the cancellation policy for any fees.
Ask when the carrier will be assigned and confirm the pickup window is realistic. Verify the carrier’s USDOT and MC details, and request clear insurance information for transport coverage.
Review payment timing between broker and carrier. Save every quote, contract, email, and receipt. Photograph your car before pickup and at delivery.
Compare two or three quotes to catch unusually low estimates. These checks matter no matter which auto transport broker you choose.
Conclusion
No two customers have the exact same experience with an auto transport broker, and that’s the point to remember. Ratings can look completely different depending on where you check.
What actually matters is asking the right questions before you pay anything. Get your quote in writing. Know your cancellation terms. Verify your carrier directly.
Reading Pride Car Shipping reviews across multiple platforms gives you a much clearer picture than trusting a single number. It helps you spot patterns, set realistic expectations, and avoid surprises on pickup day.
If you are getting ready to ship a vehicle, use these checks before you commit to a quote. A little preparation now saves you a lot of stress later.
Frequently Asked Questions
Does Pride Car Shipping Offer Door-to-Door Delivery?
Yes, carriers pick up and drop off as close to your exact addresses as road access allows.
Can you Track Your Vehicle During Transport?
Tracking mainly comes through direct updates from your agent or driver, not a live app.
Does Pride Car Shipping Transport Motorcycles or Boats?
Mostly standard vehicles, so confirm specialty transport needs like motorcycles or boats directly with an agent.
What Payment Methods Does Pride Car Shipping Accept?
Typically, a card for the deposit and cash or certified funds upon delivery.
